I'm not so good with computers. Can you repair the machine remotely?
Yes we can. You will just need to connect a network cable to the machine's computer and we will do the rest.
I have a problem on my machine, how can I fix it?
You can contact us by phone or send us an email with a brief problem description and we will try to fix it together.
Can I install similar (non-original) hardware parts into the Gold Club machines?
All the parts in our machines are thorougly tested to comply with our software demands. Replacing a part with a non-genuine one will result in unpredicted machine behaviour and we will not give any support in such case.
Where can I order original spare parts for my Gold Club machine?
You can order all the parts directly from us, just fill-in the contact form on our support page.
I need a quotation for some spare parts with shipping costs. Who can I contact?
You can request a quotation by filling out the contact form on our support page.
What payment methods do you accept?
We only accept bank transfers.
I have paid the invoice. When can I expect the parts?
Since bank transfers take some time to be completed, we suggest that you send a copy of the payment receipt by email to speed up the process. If the parts are on stock they will be sent out the same day.
How do you send out the parts?
We usualy ship the parts with couriers like: DHL, TNT, FedEx, GLS.
I have my own DHL account number. Can you ship the parts with my account?
Sure. Just make sure to mention this when requesting a quotation.
I received the spare parts. One of them got damaged during the transport. What should I do?
If this unfortunate event happens you need to inform our customer support office about it. They will make sure that you get a replacement.
I have an older machine. I want to know if it's possible to upgrade my machine's software and hardware?
Mostly all of the older machines can be upgraded to newer software in combination with new hardware. Send us you wishes an serial number of the machine by filling in the contact form on our support page and we will let you know the best options.
There is a hardware malfunction on my machine. I think the part should be under warranty. What can I do?
Please look at our warranty policy on our support page for detailed information about warranty period and part replacements.